Warranty Information for products purchased from Zendrian Tech

Nearly every product we sell includes a 1 year limited warranty unless otherwise specified.

THAILAND

For Warranty and Service information for products delivered to an address in Thailand, click here

ALL OTHER LOCATIONS

Please contact us. You may need to transport your scooter or bike to our warranty service center in Shenzhen, China. We also may be able to send replacement parts directly to you for local service. After you contact us and we determine the type of issue, we’ll make a recommendation about the best way to proceed.

Shipments to Thailand FAQ

About your Purchase
If you purchase a Ninebot vehicle from this page, your order will be fulfilled by our authorized partner. The order will be shipped internationally – with taxes and duty prepaid – directly to your shipping address. The owner of this website acts only to collect payment on behalf of the seller. The average delivery time is 10-15 days.

Is there a warranty?
No, there is not a local warranty available for your product. If your product is defective on arrival, you can receive a full refund under the terms of our refund policy (within 15 days after delivery). For any other type of issue or beyond 15 days from delivery, we can recommend a repair shop that is able to service or repair your product.

Why is the price so low?
Our international arrangement allows us to secure excellent pricing which we forward on to you.

Is the product authentic?
Your order will be fulfilled by an authorized partner who supplies only original equipment from the brand’s authorized factory.

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Warranty Information for products purchased from Zendrian Tech